Learn how Visme will change the way you create stunning content.
If you need assistance with your Visme projects or encounter any issues, our Support Team is here to help. This guide explains the different ways you can contact Visme Support, whether through live chat, email, or submitting a ticket—ensuring you get timely and effective help to keep your projects running smoothly.
Our team strives to respond to every ticket within 3-4 hours of it being submitted.
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Connect with them at support @visme.co. They are always happy to help! Our team strives to respond to every ticket within 2 hours of it being submitted. If you do not receive an email back within this timeframe, please double check your spam folder in your inbox as it’s possible their email response was unrecognized by your email provider and could have been filtered into spam.
Or…
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From the Visme dashboard, click on the “Help” icon at the bottom right corner and then click on the “Chat or Email” button.
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Click on the “Email Us” button to send an email to the support team or on the “Chat with us” button to have a live chat with a specialist. Live chat is available for paid subscriptions (Starter, Pro and Enterprise), and is available from approx. 6 am ET-US to approx. 1 am ET-US.
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If you prefer to find solutions to common issues yourself, as well as tips and how-tos, you can access our fantastic collection of resources to help you dive in:
Note: Visme’s support team does not offer phone support, therefore, there isn’t a phone number available. Assistance via phone is through Customer Success services which are available for Team Plans. For more information on how your team can gain Customer Success services, please reach out to our Sales team.
- The Basics
- Getting Started
- Joining the Visme Community to Learn, Share and Grow
- Exploring Visme Plans to find the best fit for your needs
- Exploring why you should use Visme
- Installing the Visme Mac Desktop App
- Installing the Visme Windows Desktop App
- Exploring what you can create in Visme
- Discovering how Visme supports different roles
- Account & Plans
- Updating Your Profile Information in Visme
- Cancelling your Premium Subscription
- Setting Visme Language to match your needs
- Understanding Visme Storage Limits to maximize your space
- Resetting your Visme Password quickly and securely
- Managing Subscription Settings
- Accessing Payment History and Receipts
- Updating your Payment Information
- Deleting your Visme account permanently
- Unsubscribing from Visme Emails and Newsletters
- Publish & Present
- Optimizing Visme Published Projects for Search Engines
- Generating Short URLs for Easy Sharing
- Getting a shareable link for your Visme project
- Allowing viewers to download published projects
- Sharing your Visme project with specific people
- Managing Advanced Settings to customize Visme projects
- Publishing Visme projects to share with others
- Enterprise Plans
- Assigning Custom Roles to your team
- Requesting Team Members to Enable 2-Step Verification for Security
- Setting Link Expiration to limit viewer access
- Setting Up a Custom Subdomain to Strengthen Your Brand
- Enabling Single Sign-On (SSO) to Simplify Team Access
- Activating 2-Factor Authentication to Secure Your Visme Account
- Accessing Premium Support with Visme’s Enterprise Plan
- Understanding Size and Format Limits in Enterprise Accounts
- Embed & Download
- Downloading Your Project as HTML5 for Offline Use
- Optimizing Visme Published Projects for Search Engines
- Embedding Online Content using a URL
- Using iFrames to Embed Online Content
- Embedding Online Content using URL, HTML, or iFrame
- Downloading Designs as Transparent PNGs
- Downloading Presentations as PDFs with Presenter Notes
- Downloading your projects to PDF Format
- Embedding External Online Content Using HTML
- Exporting Training Content to your LMS
- For Print
- Downloading your project for high-quality printing
- Downloading Your Visme Design for Print
- Enabling Crop Marks and Bleed in your Downloads
- Creating & Editing 101
- Using Graphics to create engaging projects
- Importing PDFs to Customize Content
- Resizing designs quickly with AI Resize
- Adding graphics to your projects
- Reviewing Size Restrictions and Format Options
- Resizing the Canvas Size to fit your content
- Making a duplicate of a Visme Project
- Adding basic content elements to your project
- Importing PowerPoint Projects into Visme
- Common Questions & Answers
- Project Types
- Presentations
- Creating a Webinar Presentation in Visme
- Creating a Marketing Presentation in Visme
- Creating a Training and Education Presentation in Visme
- Creating a Results and Reporting Presentation in Visme
- Creating a Sales Proposal in Visme
- Creating a Stunning Presentation in 5 Minutes
- Creating a Pitch Deck Presentation in Visme
- Using Presentation format to create content in Visme
- Creating Business Presentations using Visme
- Combining Slides and Pages to Build Your Design
- Social Graphics
- Documents
- Creating Manuals in Visme
- Creating White Papers in Visme
- Creating Newspapers in Visme
- Creating Proposals in Visme
- Creating eBooks in Visme
- Creating Plans in Visme
- Creating Newsletters in Visme
- Creating Reports in Visme
- Creating Catalogs in Visme
- Creating Workbooks in Visme
- Infographics
- Charts & Graphs
- Adding a second Y axis to Charts
- Customizing Charts Settings
- Using Dual Charts to compare Data
- Designing a Flowchart to visualize processes
- Populating Charts with imported Data
- Visualizing Data using Charts & Graphs
- Whiteboards
- Videos / GIFs
- Printables
- Webpages
- Adding and managing Sections in your Webpage
- Customizing the Header on Your Webpage Project
- Using Visme to make Webpages
- Designing & Editing
- Designing with AI
- Saving time by reusing content with AI Designer
- Using the ChatGPT App to create content
- Getting smart Image Suggestions with AI
- Using AI to customize Templates
- Converting Text to Voice Using AI
- Increasing image size without losing quality
- Removing Blur from Image using AI
- Removing Image Backgrounds
- Erasing and Replacing Objects from an image
- Resizing designs quickly with AI Resize
- Data Visualizations
- Using 3D Data Widgets to visualize complex Data
- Visualizing Data using Data Widgets
- Customizing Charts Settings
- Using Dual Charts to compare Data
- Designing a Flowchart to visualize processes
- Using Pictograph and Arrays
- Populating Charts with imported Data
- Creating an interactive map for better visualization
- Visualizing Data using Charts & Graphs
- Text & Text blocks
- Customizing Closed Captions to improve accessibility
- Customizing Text with Arched Effect
- Changing fonts across the entire project in one click
- Using Alternative Text to improve Accessibility
- Applying Text Mask Effect to enhance designs
- Customizing Text Format to match your style
- Editing multiple text boxes at once to save time
- Building Checklists to track progress
- Annotating Text to highlight key information
- Using Text Effects to elevate your design
- Interactivity
- Linking objects to navigate to another project
- Creating Interactive Content to Engage Your Audience
- Adding Audio into Objects to Enhance Interactivity
- Adding Audio into Objects to Enhance Interactivity
- Creating Pop-Up effects to guide viewer navigation
- Linking objects to navigate between Slides
- Adding External Links to Objects
- 3D Graphics
- Adding 3D Scenes & Objects to bring content to life
- Using 3D Data Widgets to visualize complex Data
- Adding 3D Characters to your projects for visual appeal
- Customizing 3D Character Poses to match your story
- Using 3D Animated Graphics for dynamic projects
- Adding 3D Graphics to enrich your designs
- Images
- Adding Carousels to showcase multiple images or videos
- Adding Image Captions to Provide Context
- Erasing and Replacing Objects from an image
- Using Touch-Up Tools to Edit Images
- Creating Custom Images Using AI Image Generator
- Uploading Images Instantly via URL
- Upload photos using your computer’s camera
- Using Image Placeholders to Organize Visuals
- Creating Mockup Designs to Display Ideas
- Adjusting image angles to fit your design
- Animations
- Using the Animation Timeline to Control Your Project
- Animating Text to Engage your Audience
- Managing Audio and Recording Settings via Animation Timeline
- Using Custom Animations for Unique Visual Effects
- Using On Click Animations to Control Interactivity
- Animation tips – Do’s and Dont’s
- Animations 101 – Learn to animate
- Video
- Splitting Videos for Engaging Projects
- Trimming Videos for Engaging Projects
- Customizing Video Settings for Interactive Projects
- Adding, Uploading, & Embedding Videos
- Tables
- Connecting Tables to Live Data Sources
- Using Prefilled Tables for Fast Creation
- Embedding Tables to Organize Information
- Adding Content Manually to Tables to Organize Your Data
- Formatting Visme Tables to Improve Visual Appeal
- Inserting Tables to Organize Your Data
- Audio and Music
- Editing Audio Settings to Match Your Needs
- Adding Voiceovers to Improve Project Engagement
- Recording Audio in Visme for Your Projects
- Adding Audio to your Visme project
- Using an Audio from Visme’s Library
- Adding Background Music to your Visme Project
- Uploading your own Audio File in Visme
- Graphics, shapes and icons
- Creating Drop Shadow Effects for Visual Depth
- Using Snap to Objects to Align Elements
- Using the Color Dropper Tool for Precise Color Selection
- Using Animated Graphics to Engage Viewers
- Changing Object Colors for Better Design Impact
- Customizing Line Styles in Visme
- Adjusting Shape Size and Format for Better Visuals
- Finding and Swapping Shapes and Icons Efficiently
- Backgrounds
- Removing Image Backgrounds
- Adding Background Videos for Stronger Impact
- Adding Background Images for Visual Appeal
- Applying Gradient and Pattern Backgrounds
- Customizing Backgrounds for Better Visual Impact
- Tips for Using Background Images Effectively
- Collaboration and Team Features
- Workflows
- Using Visme’s Content Calendar to Manage Tasks
- Managing Project Approval in Visme
- Assigning an Approver a Project
- Requiring Users to Get Project Approval
- Exploring Visme Workflow for Efficient Project Management
- Assigning Projects and Slides for Efficient Workflow Management
- Assigning Projects to Team Members for Collaboration
- My Brand
- Accessing and Using the Brand Kit in Visme
- Organizing Client Brands in Visme’s Brand Area
- Getting Started with Brand Area Setup
- Using Brand Wizard to Build your Identity
- Using Branded Templates in Minutes
- Managing Brand Settings for Consistent Designs
- Using Brand Styles to Set Theme Colors and Fonts
- Setting Up Brand Links for Easy Access
- Setting Up Brand Templates for Team Use
- Organizing and Using Brand Assets
- Team & Workspaces
- Assigning Custom Roles to your team
- Managing User Permissions in your Workspace
- Enabling Slide Imports from Other Branded Templates
- Collaborating by Commenting on Visme Projects
- Getting comments and feedback on your Visme Project
- Giving Feedback Anonymously on Shared Projects
- Enabling Anonymous Comments on Your Visme Project
- Updating Your Workspace Name in Visme
- Reviewing Team Activity with the Audit Log
- Accepting an Invitation to a Visme Workspace
- Apps and Integrations
- Visme Integrations: Visme + Monday.com
- Visme Integration: Visme + Vidyard
- Visme Integration: Visme + Wistia
- Visme Integration: Visme + YouTube
- Visme Integration: Visme + Vimeo
- Visme Integration: Visme + Livestorm
- Visme Integration: Visme + LearnWorlds
- Visme Integration: Visme + Brandfetch
- Visme Integration: Visme + Formstack
- Visme Integration: Visme + MailChimp
- Analytic Tools & Insights
- Analytics
- Collecting Contact Info with Visme Registration Forms
- Using Deeper Analytics to Track Visme Project Engagement
- Using Analytics to Track Visme Project Performance
- Collecting Contact Info with Visme Registration Forms
- Tips & Tricks
- Account & Projects Settings
- Optimizing Visme Published Projects for Search Engines
- Managing Project Details and Labels to Stay Organized
- Controlling Slide Progression to Guide your Audience
- Understanding Folder Sharing in Visme
- Duplicating Project Folders to Reuse Content Efficiently
- Logging Out from Visme on Any Device
- Hiding control bar on published projects
- Viewing and Presenting
- Hiding the Visme Logo in Your Published Projects
- Using the Flipbook Effect to Present Documents Dynamically
- Using a Presenter Pointer to Engage your Audience
- Creating and Designing
- Activating Closed Captions to Improve Accessibility
- Generating Visual Content with Visme AI Designer
- Using Trim View to Organize Design Elements
- Using Shortcuts to Speed Up Your Project Creation
- Using Find & Replace to Quickly Edit Text
- Creating Interactive eBooks
- Using Ruler & Smart Guides to Align Your Designs
- Using the Coordinates Panel to Adjust Element Size and Position
- Using the Objects List to Organize Design Elements
- Creating & Designing Emails In Visme
- Productivity Tools
- My Blocks
- Creating and Managing Folders in ‘My Blocks’
- Creating and Saving Your Own Blocks
- Inserting a Block to Build Projects Faster
- Creating Reusable Blocks for your Projects
- Tools & Features
- Using the Accessibility Checker in Visme
- Using the Replace Feature to Swap Design Elements
- Translating your Project Quickly and Accurately
- Using the Timer to Stay on Track when Presenting
- Generating Visual Content with Visme AI Designer
- Creating Text Content with Visme AI Writer
- Drawing Freehand Elements in your Projects
- Creating Custom Images Using AI Image Generator
- Using the XLIFF Localization Feature to Translate Projects
- Using Visme iOS App to Design on the Go
- My Files
- Organizing My Files Using Folders and Labels
- Adjusting My Files Settings for Better File Organization
- Exploring My Files and Accessing Them Efficiently
- Managing and Organizing Assets in My Files
- Grides & Guides
- Slide Library & Content Blocks
- Sharing Blocks and Collaborating with Your Team
- Managing Slide Library Slides into Groups to Keep Slides in Order
- Accessing and Using the Slide Library
- Using Content Blocks for Efficient Creation
- Forms & Surveys
- Getting Started with Visme Forms
- Protecting User Security on Visme Forms
- Identifying and Reporting Abuse on Visme Forms
- Types of Forms you can create using Visme Forms
- Navigating Visme Forms to Collect Data Efficiently
- Answering Common Questions About Visme Forms
- Comparing Visme Forms and Traditional Forms
- Sharing and Embedding your Visme Form
- Embedding Visme Forms into Your Shopify Website
- Embedding a Visme Form on Squarespace
- Embedding a Visme Form on Webflow
- Embedding a Visme Form on Wix
- Embedding a Visme Form on WordPress
- Embedding Visme Forms for Seamless Website Integration
- Publishing Visme Forms and Sharing Them
- Sharing and Embedding Visme Forms to Collect Data
- Optimizing Visme Forms for Better Data Collection
- Make your Form
- Applying Conditional Logic in Visme Forms
- Building Multi-Step Forms for Better User Experience
- Building Single-Page Forms for Fast Data Collection
- Adding a Country Question to Your Visme Form
- Adding a Time Question to Your Visme Form
- Adding a Rating question to Your Visme Form
- Adding an Appointment Question to Your Visme Form
- Adding a Date Picker Question to Your Visme Form
- Adding Short and Long answers questions to your Visme Form
- Adding a Phone Field to Your Visme Form
- Data Collection and Management
- Adding Email recipients for Form submissions
- Explaining What Happens When a Form Is Submitted
- Analyzing Visme Forms Performance to Optimize Data Collection
- Collecting and Syncing Data Across Applications
- Style your Form
- Customizing and animating Gestures on Visme Forms
- Adding Hand Gestures to Your Form to Engage your Audience
- Building Interactive Forms with Videos and Images
- Customizing Your Visme Form Design and Media
- Redirecting Users to a URL After Form Completion
- Forms Integrations
- Forms Integrations: Visme + Zapier
- Forms Integrations: Visme + GetResponse
- Forms Integrations: Visme + Klaviyo
- Forms Integrations: Visme + ConvertKit
- Forms Integrations: Visme + Airtable
- Forms Integrations: Visme + Brevo
- Forms Integrations: Visme + ActiveCampaign
- Forms Integrations: Visme + Google Sheets
- Forms Integrations: Visme + HubSpot
- Forms Integrations: Visme + Mailchimp