How to easily download an HAR file

In this article, we’ll review how you can gain a HAR file to help Visme’s engineering team review your local instances when working in Visme.

What is a HAR file?

A HAR file is a recorded log of all network requests made by a web browser during the demonstration of your report. This includes URLs, metadata, and request/response headers. We use this to troubleshoot & analyze your reported experience to better understand what is causing it – pinpointing the cause of the experience, which allows our developers to gain insight and assist accordingly.

How to gain a HAR file:

A HAR file is gathered from your browser when you are logged into Visme and using it online. When collecting this HAR file, can you please follow these steps:

Go to the specific page where you’re experiencing the problem. For example, if the home tab isn’t loading, open that page.

Important note – At this point, do not recreate the experience as you will do it in a few more steps when the time is right.

Press F12 on your keyboard (or right-click on the page and select Inspect in some browsers) to open the Developer Tools menu.

In the Developer Tools window, click on the Network tab at the top to begin recording network activity.

Ensure there are no Filters applied so you can capture all network activity.

Refresh the page to reproduce the issue, allowing the Network tab to capture all activity.

Once the page finishes loading, look for the Export HAR or Download button in the Network tab (usually looks like a download icon) and click on it.

Save the HAR file to your device and share it with us for further analysis.

If you’re experiencing issues in Visme, please check our troubleshooting article for helpful steps and solutions.

How to gather a HAR file

What is a HAR file?

How to gain a HAR file:

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