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Troubleshooting in Visme

There are a few steps users can take when experiencing issues with Visme. Below are these steps you may take to remedy platform performance situations.

1
First, make sure you are using the latest version of the browser and try accessing Visme in private/incognito mode. This disables browser plugins that may be causing issues when loading Visme.

2
Then, log out of Visme using this link https://dashboard.visme.co/logout if you are currently logged in.

After that, if you haven’t done so already, please clear your cache and browsing history. This step can resolve issues immediately 50-60% of the time. Find the instructions on how to do this here.

While creating with Visme, our technical team does recommend accessing Visme within Google Chrome or our desktop app. We ask that you use Google Chrome or our desktop app to avoid any unintended saving or rendering experiences that can occur with unsupported browsers.

3
If Step 1 and 2 create no change, please restart your browser and try again. You can also do a force log-out of Visme by clicking on this link: dashboard.visme.co/logout

Please log in to Visme again to see if your issue persists.

Note: This link re-initializes the portal for Visme login. Please click on this link even if you suspect you are not logged in – it still may resolve some login issues.

4
Download the Visme Desktop Application. This would remove any potential issues that your browser could be causing. Here is how to do it:

5
If you believe there’s a glitch with our platform, please kindly record a short screencast showing the steps when the glitch occurs. This will allow our team to duplicate the situation and escalate it to our development team to look into it –so we may assist you in resolving it or guide you in the right direction. You can easily record your screen using 3rd party screen records such as Loom or Screencastify.

If problems persist, please contact our 24/7 support team at [email protected]. We’re always here to help!

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