FAQ’s – Account Management

Can I keep my Free account as long as I like?

Yes, you can. All Visme accounts start free and then you have the option to take advantage of our Premium plans which will give you access to some great features that are not available to you under the Basic (free) plan. You are not required to upgrade to a Premium account.

Can I upgrade my account at anytime?

Yes. All accounts start free. You can upgrade your account to premium at anytime if you decide to access all the great features.

How do I remove the Visme logo on my projects?

By default all free accounts will have the presence of the Visme logo over the published project. You can easily remove this banner by upgrading to a Premium account which will also provide you with other features and assets that are not available to free accounts.

How do paid subscriptions work through Visme?

They are based on a Monthly or Yearly subscription. You can learn more about Visme plans here. We recommend the yearly plan because it will give you nearly 50% of the price reduction over the month to month option.

Do you offer discounts to Educational institutions?

Absolutely. We give steep discounts over our regular pricing to teachers, schools and other related educational institutions. You can save as much as 80% off on our regular pricing (little as $3/month).  All you have to do is just go to this link and you can apply for an Educational License.

How can I cancel my account?

If you have a Free account, it remains free and there is no subscription to cancel. If you have a Premium account, you can cancel your subscription at any given time. To do so, Login to your account. In your Dashboard, select Workspace Settings in the dropdown at the top left of your screen. Click Cancel Subscription. Note that once you cancel your subscription, your account will remain in Premium mode until your pay period ends, but it will no longer renew your subscription unless you come back and renew it again.

Where do I go to manage my Subscription settings such as the ability to upgrade, cancel?

Login to your account. In your Dashboard, select Workspace Settings in the dropdown at the top left of your screen. All account-related and subscription options will be there.

I need to update my billing information, where can I do that?

In your Dashboard, select Workspace Settings in the dropdown at the top left of your screen. Click on the Billing Info & History tab.

Can multiple people use the same account?

No, one Visme license can be used by one person only. and account sharing is not permissible. However, we do offer Team plans so that multiple members of your Company/Organization or team can tap into Visme. You can set brand guidelines, share your project with each other, set-up templates to reuse, etc. (Learn More: www.visme.co/teams )