Workspace Members: How to Add, Deactivate, and Manage Users in Visme

Workspace Owners and Admins can invite new members, manage existing users, and monitor account status directly from the Dashboard. Here’s how.

Adding new users

In your Dashboard, click your Workspace name in the top-left corner. Make sure you’re in the correct workspace, especially if you have access to more than one.

Click Add a member.

Enter the email address of the person you want to invite, then click Send Invite. An invitation email will be sent to them.

You’ll be redirected to the activation menu. Find the invited user, check the box next to their name, and click Activate Now.

Note: If you don’t have enough licenses to add a new member, follow the steps in the pop-up to upgrade your account.

Important — member access by plan:

– Basic (Free): Workspace owners can invite up to 5 members for free. Invited members join as basic users with full platform access.

– Starter or Pro: You can send invitations, but invited users will not gain access until the workspace is upgraded to a multi-user subscription. Check visme.co/pricing for options.

– More than 5 members: Contact the Visme Sales team to upgrade.

Deactivating users

Click your Workspace name in the top-left corner of your Dashboard, then click Workspace Members.

From the members list, find the user you want to deactivate and check the box to the left of their name or email.

Click the Deactivate button that appears in the top-right corner.

When the confirmation prompt appears, click Yes, Deactivate this User.

Note: Deactivated users can no longer sign in or access projects in the workspace. Their projects, folders, and assets remain accessible to the workspace admin. Deactivating a user does not downgrade your plan.

User’s status overview

Only admin users can view member status. Here’s what each status means:

– Active: The user has logged in at least once and has full access to the workspace. An active user occupies one license seat.

– Pending: The user has been invited but their seat has not been paid for yet. They cannot access premium features until the seat is activated.

– Expires in XX: The user has been invited but has not yet accepted the invitation. This status remains for up to 14 days after the invitation is sent.

– Invite Expired: The user did not respond to the invitation within the allowed time. The invitation will need to be resent.

– Deactivated: The user no longer has access to the workspace. You can reactivate their seat by paying for it, or by activating it if a paid seat is already available.

Common issues

The invited user says they never received the invitation email | Ask them to check their spam or junk folder. If the email isn’t there, return to the activation menu and resend the invitation.

I activated a user but they still can’t access the workspace | Make sure their status shows as Active, not Pending or Expires in XX. If it’s still Pending, the seat may not have been paid for yet.

I deactivated a user by mistake | You can reactivate them from the Workspace Members page — check the box next to their name and activate their seat if one is available.

Subscription Settings: How to Upgrade, Manage, and Cancel Your Plan — manage licenses and seats.

Visme Plans Overview — understand member limits per plan before inviting users.