At Visme, we are committed to providing top-notch support and assistance to our valued Enterprise Plan Users and Key Accounts. Our premium support package is designed to cater specifically to the needs of your business, ensuring a smooth and seamless experience with our platform. Let’s take a closer look at the exceptional benefits you receive with our premium support:

Personalized Onboarding

With our premium support package, we offer strategic and personalized onboarding to our Enterprise Plan users. Our expert team will guide you through setup, configuration, and strategic use of Visme’s features for efficiency and content management, while also helping you map your long-term optimization, ensuring Visme aligns perfectly with your unique business needs. Your dedicated Customer Success Manager will be there every step of the way, helping you make the most of our platform from day one.

24/7 Priority Support

When it comes to finalizing your materials that make big impact on your business and audiences, your team can’t afford to wait. That’s why our premium support grants you 24/7 priority access to our human-based Support team. When you reach out to us, your requests jump straight to the front of the queue, ensuring rapid and efficient resolution of any issues or inquiries you may have with our Tier 2 support agents.

Dedicated Customer Success Manager

To ensure that you receive personalized attention and expert guidance, we assign a dedicated Customer Success Manager to you and your team. Our CSM Team of Visme experts will work closely with you to understand your unique requirements, strategize solutions, and support you in your optimization of the platform.. They will be your go-to resource and guide in maximizing the return of your use of Visme.

Customized Training Sessions

We believe that empowering your team with the knowledge and skills to utilize Visme effectively is vital for your success. Our premium support includes customized training sessions tailored to the specific needs of your organization and how your team learns best. Whether you’re a team of beginners or advanced creators, our training sessions will meet you where you are and facilitate an onboarding plan that is best for your immediate and long-term content goals. Our training sessions cover everything from the basics of using Visme to advanced features and collaboration tools. We’ll guide you through the platform’s functionalities, and the workflow your team will use when working in Visme to create their content from start to finish, provide useful tips and tricks, and showcase best practices to enhance your productivity and content management.

How to Access Premium Support

Getting started with our premium support is a breeze. As an enterprise plan user, you automatically receive these exclusive benefits. Simply reach out to our support team through your Visme account, and our experts will be ready to assist you promptly.